Ombudsman is a person appointed by the Board of Directors of the Company, whose role is to advise employees who contact him, participants in labor disputes, conflicts and assist them in developing a mutually acceptable, constructive and the implemented solution, taking into account compliance with the legislation of the Republic of Kazakhstan (including compliance with confidentiality if necessary), providing assistance in resolving problematic social and labor issues, as well as in observing the principles of business ethics by employees.

The main principles of the Ombudsman's work are independence, neutrality and impartiality, confidentiality and informality.

For facts of violations of labor laws by any employee or official, internal procedures and provisions of the Code of Business Ethics of the Company, as well as for facts and situations that may lead to a corporate conflict and conflict of interest, please contact the Ombudsman by phone +7 (7172) 648-714, as well as at the postal address: 010000, Republic of Kazakhstan, Astana city, 10 Kunaev St., office 3413 .

Regulations on the Ombudsman